The Customer Care Program is a 16-Week Aboriginal Training-To-Employment Program. The CCP consists of “Setting the Foundation” (i.e. Communication/ Financial Literacy/ Time Management/ Team Building/ Personal & Interpersonal Skill development).
CCP Essential Skills: TOWES Assessments & PLATO on-line learning. Essential Skills curriculum provides a foundation for learning the following workplace skills: Reading, writing, thinking, document use, oral communication, computer use, numeracy, working with others and continuous learning.
A Holistic reflection of Aboriginal worldview will be incorporated into the training via workshops. (i.e. Overview of the First Nations of BC, history of aboriginal education, residential school intergenerational workshops, post-traumatic stress / stress reduction, and healthy relationships / the impact on employment. Personal cultural knowledge and pride in identity is stressed throughout).
College of New Caledonia (Prince George) Certifications:
The Customer Care program is supported by local industry such as Fortis BC, Telus and Local Hotels.